Privacy Policy

What we collect

When you submit the estimate request form or use the website chat, the details you provide (such as name, phone, email, town or ZIP, project details, and any photos you upload) are saved in this website's private database and storage. You can also call, text, or email the company directly and choose what to share.

How we use it

Information you send may be used to discuss your inquiry, evaluate the requested scope, prepare an estimate, and communicate about the project. Saved information is also used to administer inquiries, prevent fraud and abuse, understand how customers found the company, and measure which marketing sources generate inquiries.

Website data

This website does not have customer accounts. When you start a chat, the website also saves your IP address and basic device and browser information; the estimate form saves basic device and browser information and a coded (hashed) form of your IP address, for security, abuse prevention, and administering inquiries. This information is visible only to authorized Solid Value staff.

When you submit an estimate or inquiry form, the website may also save the page you started on (landing page), the page that referred you here, campaign parameters such as UTM values, and advertising click identifiers when present (for example Google or Microsoft click IDs). This helps the company understand which website page or marketing source brought you here.

A website inquiry may be transferred to the company's private job and lead management system when Solid Value staff approve it or use it for project follow-up. That system is accessible only to authorized company staff.

Website chat and online inquiries

The website chat asks for your name before it starts and is run by an AI assistant, not a person, unless a Solid Value team member joins. The messages you type, the details you give, any photos you upload, the page you started from, your IP address, and basic device and browser information are saved in this website's private database and storage. Authorized Solid Value staff can view them.

To read your messages and pick the next question, the text of the conversation is processed by an AI service. The AI does not write company offers or make commitments. Choosing call, text, or email tells the team how you would like to be contacted about your inquiry; it is not a sign-up for marketing. Please do not enter payment card numbers or Social Security numbers.

Your choices

For questions about information you sent directly to the company, email admin@solidvaluecontracting.com or call 660-492-2149.

Contact

Questions about a project instead? Head to contact or request an estimate.